Sales policies

Welcome and thank you for stopping by!!
Please take some time to read the following information before to buy.
Please note that almost all of my glass creations are one of a kind, but if you like something already sold you can ask for me to make something similar.
Payment
I prefer payments via Paypal. You do not need to have a paypal account to use this method.
If you don’t want to use Paypal email me to reserve an item and to accord for a wire transfer.
Privacy Policy and Security of Data
I process payments through Paypal online.
If you pay online I do not have access to your payment card nor your bank account details.
I will not store any details either on my website or as a paper record. This means that I do not keep any credit or debit card details on my website.
I use your address only for the purpose for which you provided it – for example I need to know your name and address in order to send your goods and to compile the invoice.
Postage/Shipping
All  “ready to ship” items will be dispatched within 5 working days of receipt of payment. MTO (made to order) items may require a longer time.
You must contact me for a shipping quote first. Your order will be shipped via Poste Italiane registered mail.
Customer satisfaction is very important to me, therefore, if you’re not happy with any item you can return it within 14 days of receipt providing that the item is unworn or unused. I will offer a full refund less any postage paid.
Any returns remain your responsibility until they reach me so please consider using an insured and trackable method of postage.
If an item is found to be faulty after 14 days please contact me to discuss repair or replacement.
Warranty and Disclaimer
My glass creations are annealed in a digitally controlled kiln and with care will last a lifetime.
They are made of glass and may break or crack if dropped on to a hard surface. Any cracked or broken glass should be discarded to avoid injury.
Small items such as beads and jewellery represent a choking hazard and should not be given to babies and young children.
I try to ensure that my photographs are representative of the true colours of the beads and jewellery but monitors do vary.